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          Our Stories

          When you think of insurance, you probably think about natural disasters. Or accidents. Or a large stack of documents with small type. At Chubb, we think about things differently. For us, insurance is about one thing: craftsmanship. It’s who we are. It’s what we do. It’s how we serve our clients.

          Craftsmanship is about creating something from scratch. It’s about molding and shaping our coverage into exactly what our clients need. It’s about having the skills and expertise to figure out the best way to do the job and then get it done. At Chubb, we don’t plane maple into high-end table tops or machine steel hinges and brackets. But we are craftsmen nonetheless. We combine a passion for service with decades of experience and exceptional financial resources to deliver the best possible insurance products for people and for businesses—big and small.

          Craftsmanship means putting your clients first. So their stories are our stories. These are real people who have had real experiences with Chubb. Below you will find a few of them, telling their own stories from their own perspectives.

          Flying cars. Crash landing.

          Early one morning in 2014, the National Corvette Museum needed help. Overnight, a giant sinkhole swallowed an entire floor of the museum, taking with it eight priceless Corvettes. By the time first responders and museum staff arrived, the cars lay smashed against dirt and rock at the bottom of a giant hole.

          Chubb responded immediately. After engineers assessed the safety implications, Chubb made the call to allow the museum to reopen right away. By quickly granting access to the press, the museum garnered publicity around the world. The amount of interest and number of visitors immediately spiked. The museum’s management team contemplated how to sustain the increased attention. Chubb’s flexibility allowed the museum to consider their options and rebuild the museum with the sinkhole as part of their exhibit. It paid off. The National Corvette Museum continues to be more popular than before the now-famous sinkhole incident.

          Cultural institutions such as museums, libraries, and aquariums face special challenges and oftentimes lack professional support. Chubb’s risk management services and tailored insurance products can help protect institutions from myriad risks, both known and unknown.

          40 million people in Mexico are not connected to the Internet. Yet.

          ALTÁN Redes is working to make that happen. In collaboration with multiple financial partners and the Mexican government, they are building a shared wireless network across the country. This will bring the Internet to people in Mexico who have never been connected before. It will provide endless opportunities for continuing education, economic advancement, and a stronger civil society.

          Chubb issued a surety bond that helped give all parties involved confidence to sign the deal and move forward with the project. Additionally, Chubb wrote policies to cover construction risk, environmental exposure, and potential damage to the network. From global multinationals to start-ups and local businesses, Chubb offers a complete range of insurance products and industry expertise to service almost any business need.

          Outside chance of inside rain.

          When David Parker returned home from a trip at one in the morning with his three kids, the last thing he expected to see was water pouring from the ceiling. But after a pipe burst in his attic, that’s exactly what happened. His first phone call was to Chubb.

          Taking immediate action, Chubb got the Parkers a place to stay the next day. They understood that getting them a rental house in the same school district was very important to them. So when Lainie and David Parker passed up houses located in adjacent districts, Chubb was supportive. And when a house did come onto the market in their own school district, Chubb immediately secured it for them.

          Water damage is one of the most common causes of a claim to a home. But more than that, it can destroy precious keepsakes and family heirlooms that can’t be replaced. Chubb has extensive experience with water damage and has teams of specialists standing by, ready to take action.

          Harvesting success for three generations.

          Trinchero Family Estates started making wine nearly 70 years ago. Three generations later, it’s still family owned and operated. The difference is scale. Today, Trinchero wineries produce nearly 20 million cases a year. It was never easy; now it’s not only much more complex, but there is a lot more at stake.

          Chubb has worked with Trinchero for the past 30 years. A business relationship like that is rare in any industry. And for a family business with a long-term, generational outlook, a partner like Chubb becomes almost part of the family. As Trinchero has grown, Chubb has been there at each step along the way to provide guidance, advise on best practices, and help reduce risk. Tony Torres, Director of Trinchero, jokes that the company has been an overnight success—it’s just that it took decades to get there. Chubb has been an integral part of their recent history.

          From multi-national businesses to local producers, wineries face a unique set of challenges and risks that require specialized professional services. Chubb has a long history of providing risk management and insurance solutions to wineries and a deep expertise in the field.

          Trial by fire.

          The family house is situated on the edge of Possum Kingdom Lake, near Dallas, Texas. The Pulliams have been going there for 80 years. But one summer, wildfires threatened to destroy their home, and everything in it. Before Clay Pulliam even knew about it, Chubb sent private firefighters. He drove to the house and watched what happened firsthand. 

          Chubb collaborates with Wildfire Defense Systems (WDS) to provide insured homeowners with complimentary protection. Working with local fire officials, WDS automatically dispatches firefighters to help monitor and protect homes in wildfire-prone regions. This service is just one of many ways that Chubb works to manage risk and prevent tragedies before they happen.

          Chinese manufacturer exports clean air.

          Chervon started with a few smart people, two rented rooms, and one dream. The founders wanted to make the best power tools in the world and, at the same time, make a positive impact on the environment. By making their leaf-blowers, lawn mowers, and chainsaws electric, they were able to reduce the pollution that would have been created by gas-powered products. Today, Chervon exports tools and outdoor equipment around the world. 

          Chubb has been working with Chervon for the past 10 years. When they wanted to expand globally, Chubb provided liability insurance that allowed them to export abroad—without intolerable levels of risk. Additionally, Chubb performed risk engineering and quality assurance analysis at Chervon’s factories in order to bolster safety, consistently ensure high levels of quality, and prevent problems from happening. 

          Every industry and every individual organization faces its own unique set of risks. Chubb has decades of experience across a broad range of industries, company sizes, and geographies. Their tailored insurance products and expert guidance can help manage risk and navigate challenging competitive landscapes. 

          New baby. Burst pipe. Sewage backup. Happy in-laws.

          There’s never a good time for bad things to happen. But this was especially poor timing. Samantha and Tarik Aziz just had a baby one month earlier. Samantha’s parents were coming to visit. Then, two separate disasters happened in their home—just one day apart. It was too much; they didn’t know what to do.

          Chubb stepped in and handled the problem. They found a rental house for the whole family. Meanwhile, they repaired their home in less than a month. As a builder of luxury homes, Tarik understood the challenges involved in repairing water damage. He was impressed by the speed and quality of the repairs. As for Samantha’s parents, they had a great time, and the Aziz family was soon back to their normal routine.

          With decades of experience, Chubb knows how to deal with water damage, fire, burglary, storm damage and a host of other disasters—whenever they might happen. And with Masterpiece® homeowners insurance, temporary housing, additional living expenses, risk consulting, and many other features are automatically included. Whatever happens, Chubb can help you through it. 

          Safety first. Also second and third.

          For well over a century, Piedmont Healthcare has been a pioneer in patient care. Based in Atlanta, they have grown to serve more people in more locations, and have now become one of the largest hospital networks in the Southeast. 

          Over their 15 year partnership, Chubb helped Piedmont find new ways to enhance patient safety. After first reviewing procedures currently in place and then identifying potential risks, Chubb analyzed the data to pinpoint opportunities for improvement. Combining these insights with industry best practices, Chubb worked with a select group of Piedmont’s doctors and administrators to implement new checklists and measures to enhance patient safety. The results speak for themselves: Piedmont has one of the best patient safety records in the country. And now, Piedmont has called on Chubb for something else: to insure their 10 year expansion project, which will define the future of the hospital network.

          Healthcare is a complex industry with many sources of risk. Chubb offers a wide range of insurance solutions so that hospitals and outpatient clinics of many sizes can focus on what is most important: the health of their patients.